Shipping Policy

At ThePopVision we carefully prepare every order so it arrives in perfect condition.

Order Processing
All orders take 24-48 business hours to be prepared, checked, and handed to the carrier. This does not include weekends or holidays. Once shipped, you'll receive an email with tracking information.

Delivery Times
Delivery takes 5-14 business days from dispatch.
These times start once the order has been prepared and handed to the carrier. They are estimates and may vary due to holidays, high demand, customs inspections, weather, or carrier delays.

Order Tracking
You'll receive an email with your tracking number once your order ships. Tracking may take 2-5 business days to show updates after you receive the shipping email. It's the customer's responsibility to follow the tracking and stay aware of delivery attempts.

Delivery Address & Phone
Before completing your purchase, please check that all details are correct:

  • Full name
  • Street and number
  • Apartment, unit, or suite
  • City and state/province
  • Postal / ZIP code
  • Any references needed to locate the address
  • Access codes, if applicable
  • A valid, reachable phone number

ThePopVision is not responsible for delays, failed deliveries, or returns caused by an incomplete or incorrect address, an invalid phone number, the recipient being absent, or failure to respond to the carrier.

If you spot an error in your address, contact info@thepopvision.com immediately. We can't guarantee changes once the order has been processed or shipped.

Delivery Attempts
In some cases the carrier may contact the recipient or request extra instructions to complete delivery. The customer must respond to the carrier's calls, messages, or notices and provide any information needed. If a delivery attempt fails, the customer should contact the carrier directly to arrange a new attempt or pickup.

Orders Returned to Sender
If an order is returned due to an incorrect or incomplete address, invalid phone, absence, access restrictions, or failed delivery attempts, you can choose:

  • Reshipment: pay a $15 USD fee and provide a complete, correct address, or
  • Partial refund: only once the package returns and is received at our origin warehouse. A $15 USD logistics fee plus the original shipping cost will be deducted.

If the package is lost, damaged, or destroyed during the return process and never reaches our warehouse, we can't issue a refund.

Orders Marked as Delivered
When tracking shows the order was delivered to the address provided, ThePopVision considers the delivery complete. If you can't find your package, check with family, neighbors, reception, or safe drop-off areas. After that, you'll need to file a claim with the carrier — email info@thepopvision.com and we'll tell you how to contact them. If the order was sent correctly to the address provided and shows as delivered, any investigation for loss, theft, or location must be handled with the carrier.

Lost or Delayed Packages
If tracking shows no movement for an extended period, contact us so we can request a review from the carrier. Investigations can take several business days. We can't issue a refund or reshipment while the carrier still considers the package in transit.

Contact
For any questions about your order or shipping: info@thepopvision.com